Shipping Policy
At Mr Embroidery, we proudly ship within Australia only. Please review our Shipping Policy before placing an order.
1. Order Processing Time
- Most of our products are custom-made or personalized
- Standard processing time is 3–7 business days after order confirmation and final design approval
- Orders are not processed on weekends or public holidays
- You will receive a shipping confirmation once your order has been dispatched
2. Shipping Areas
- We currently ship within Australia only
- We do not offer international shipping at this time
3. Delivery Timeframes
Estimated delivery times after dispatch:
- Standard shipping: 2–7 business days, depending on your location
- Remote or regional areas may take longer
Delivery times are estimates only and may vary due to courier delays, weather conditions, or peak periods.
4. Shipping Rates
- Shipping costs are calculated at checkout or confirmed before order processing
- Rates depend on order size, weight, and delivery location
- All prices are in AUD unless stated otherwise
5. Shipping Address Accuracy
- Customers are responsible for providing accurate and complete shipping details
- Mr Embroidery is not responsible for delays, lost parcels, or additional costs caused by incorrect or incomplete addresses
- Re-delivery fees may apply if an order is returned to us due to address errors
6. Order Tracking
- Tracking details will be provided once your order has been shipped (only available when the carrier offers tracking service)
- Please allow up to 24 hours for tracking information to update in the courier’s system
7. Delays & Lost Parcels
- Mr Embroidery is not responsible for delays caused by shipping carriers or events outside our control
- If a parcel is marked as delivered but not received, please contact the courier directly
- We will assist with investigations where possible, in line with Australian consumer law
8. Damaged Items During Shipping
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos of the damaged item and packaging
- Do not use the product until the issue has been assessed
Approved claims will be handled in accordance with our Refund Policy and Australian Consumer Law.
9. Australian Consumer Law
This Shipping Policy operates in conjunction with your rights under the Australian Consumer Law (ACL).
Nothing in this policy is intended to exclude or limit your statutory consumer rights.
10. Contact Us
For any shipping-related questions or concerns, please contact us:
Mr Embroidery
Email: admin@mrembroidery.com.au
Phone: 02 6341 3163
Address: 16 Redfern St, Cowra, NSW 2794
Last updated: 23 January 2026